Policies

Due Date Policy

Effective early 2021, due dates will be changed from 20th and 6th of each month to just the 6th of each month. If the 6th falls on a weekend or holiday, the due date will be the next business day.

What does this mean for us and for you?

• There will now just be one universal due date
• Your bill is still due upon receipt, but there are now over 2 additional weeks to pay if needed. For instance:
  • January 20th bill is due February 8th
  • February 22nd bill is due March 8th
  • March 22nd bill is due April 6th (and so forth)
• This will eliminate the need to request a payment extension
• Meter reading days will not change
• Budget Billing will not change
• Fixed income will not be affected, as this is the usual due date
• Autopay will be changed to reflect the new date
  • If you want to be added or removed from the list, please give our Customer Service Representatives a call before the 1st of the month
  • You can also sign up for ACH withdraw online
• Promissory notes will no longer be offered

Late Fee Policy

Effective August / September 2021, the late fee percentage will be changing from 10% to 5% of the running balance on your account.

What does this mean for you?

• This will cut the late fee charged to your account in half.
  • 5% on a balance of $100 is $5
    • 10% is $10
  • 5% on a balance of $200 is $10
    • 10% is $20
  • 5% on a balance of $300 is $15
    • 10% is $30