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Customer Service
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Apply for & Disconnect Utility Services
Residents, builders, and business entities can apply for services online, and pay online or by mail.
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Payment Options
Residents can pay their utilities bills through a direct debit plan, online payment, and via phone
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Report a Concern
Users can report outages, water, or sewer issues using our Citizens Reporter tool.
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Residential Water & Electric Meter Purchase
View the Residential Water and Electric Meter Purchase form.
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Shut-off Information
Learn how to avoid termination or get reconnected due to past due accounts or non-payments; see policies related to reconnection
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View Bill Online
Once an account is created, users can both view and pay for their utilities bill online.
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DEMEC - Apogee Customer Engagement Tool
Experiencing an issue?
For instances of power loss, leaking water, sewer back-ups, or other issues please contact the following:
Urgent
Monday though Friday, 8am - 4:30pm: Use the Report a Concern tool. This goes directly to Public Works staff to be addressed.
Saturday and Sunday, or non-business hours: Call the Police Department at (302) 653-9217.
Non-Urgent
Use the Report a Concern tool. This goes directly to Public Works staff to be addressed. The Police Department should NOT be contacted for non-emergencies.